Auditing of Management Systems
Our Internal Auditing course is delivered across 2 days and provides an understanding of the requirements of auditing and to qualify participants to conduct internal audits of management systems. This course is Exemplar Global (TPECS) certified Module AU (AU760).
Who Should Attend?
- Quality Representatives
- Managers apart of the audit process
- Auditor’s wanting to advance their career
- If you want to conduct internal audits within your organisation
- Department Managers and Supervisors
The first day provides an introduction to the concept of quality and outlines the evolution of management systems. The various types of international management system standards are described and typical management system documentation is discussed.
The development of management system documentation is described as are the various forms of documentation (eg Policy Statement, Policy Manual, work instructions and forms).
Continual improvement is discussed, including root cause analysis and the PDCA cycle.
Clauses of ISO 9001 are then covered and other relevant standards are discussed. The different types of audits and the steps for conducting an audit are then discussed at length. The first day concludes with a discussion of the purpose of audits.
The second day specifically deals with the responsibilities and aptitudes of potential auditors and their impact on the selection of audit teams. Process-based auditing and sampling is also discussed.
Communication techniques are discussed before a practical workshop is conducted on the development of audit checklists. Audit planning, the requirements for entry and exit meetings, conduct of the audit and audit reporting are also discussed.
The second day culminates in a mock audit role play which provides a practical forum for the utilisation of knowledge gained throughout the course.